Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING AND USING OUR PLATFORM OR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY.

Introduction

The website www.monotone.in ("Website") is owned and operated by Monotone ("we," "us," "our"). These Terms and Conditions ("Terms") govern your use of the Website and the services provided by Monotone, including the purchase of products ("Services"). By accessing or using the Website, you agree to comply with these Terms. If you do not agree, please do not use our Website or Services.

We reserve the right to amend these Terms at any time. Any changes will be effective upon posting on this page, and your continued use of the Website will indicate your acceptance of the updated Terms.

Use of the Website

1. Purpose: You agree to use this Website solely to browse and make legally valid orders.

2. Prohibited Activities:

• False or fraudulent orders are strictly prohibited.

• Use of the Website for any unlawful purpose is not permitted.

3. Accuracy of Information: You agree to provide accurate and complete contact details, including email address, postal address, and phone number. We may use this information to contact you about your orders if necessary.

4. Account Security: You are responsible for maintaining the confidentiality of your account and password. Notify us immediately of any unauthorized use.

Products and Services

1. Product Information:

• We strive to provide accurate descriptions and images of our products. However, slight variations in color and design may occur.

• All products are subject to availability. If a product is unavailable, we may offer substitute options or cancel the order with a full refund.

2. Pricing:

• Prices are displayed in INR and exclude Goods and Services Tax (GST) and shipping charges.

• While we endeavor to ensure accurate pricing, errors may occur. If an error is identified, we will notify you and allow you to confirm or cancel your order.

Order Confirmation and Delivery

1. Order Confirmation: Upon placing an order, you will receive an email confirmation. This does not guarantee acceptance of your order. We reserve the right to refuse or cancel any order.

2. Delivery:

• We aim to deliver products within the estimated timeframe but cannot guarantee delivery dates due to unforeseen circumstances.

• Delivery is considered complete when the product is received and signed for at the delivery address provided.

Return and Refund Policy

1. Eligibility for Returns:

• Returns are accepted within 15 days of delivery for orders placed outside sale periods.

• Products must be unused, unwashed, and in their original condition with all tags attached.

• Certain items, such as caps, hats, masks, boxers, crop tops, and bodysuits, are non-returnable for hygiene reasons.

2. Defective Products:

• If you receive a defective or incorrect product, contact us at [contact@monotone.in] within 24 hours with proof (e.g., images, unboxing video).

• Upon confirmation by our team, we will arrange for a reverse pickup.

3. Refund Process:

• Refunds will be processed to your bank account within 7 business days after we receive and inspect the returned item.

• Delivery charges are non-refundable unless the return is due to our error.

4. Reverse Pickup Charges:

• Customers may be required to pay a reverse pickup charge of ₹100, except for cases of defective or incorrect products.

Cancellation Policy

You may cancel your order before it is shipped by contacting us at contact@monotone.in. If the order has already been shipped, you can return it after delivery in accordance with our return policy.

Intellectual Property

1. All content on the Website, including designs, images, text, and logos, is the property of Monotone and protected under applicable intellectual property laws.

2. You are prohibited from reproducing, distributing, or using any content from the Website without prior written consent from Monotone.

Disclaimer of Liability

1. Service Availability: While we strive to maintain uninterrupted access to the Website, we do not guarantee that the Website will always be available or error-free.

2. Limitation of Liability: Monotone shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Website or Services, except as required by applicable law.

3. Third-Party Links: Our Website may contain links to third-party websites. Monotone is not responsible for the content or practices of these websites.

 

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Indemnification

You agree to indemnify and hold Monotone harmless from any claims, damages, or expenses arising from your use of the Website, violation of these Terms, or infringement of any third-party rights.

Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

Force Majeure

Monotone shall not be held liable for delays or non-performance resulting from events beyond our reasonable control, including acts of God, natural disasters, or government actions.

Contact Us

For any questions or concerns, please contact us:

• Email: contact@monotone.in

• Phone: +91-XXXXXXXXXX

• Address: Mumbai, Maharashtra, India

By using our Website or Services, you agree to these Terms and Conditions. Thank you for choosing Monotone!